General English Level 6 Version 2.1 © 2004 acl Pty Ltd GELEV6 Unit 05 Topic 01.doc READING Comprehension 1. Read ‘Improving your client relations’ again. 2. Answer these questions. 1. What three pieces of advice does the reading give about clients? ___________________________________________________ ___________________________________________________ ___________________________________________________ 2. Which of the following is the most important when communicating a message? – the words you use, body language or tone? ___________________________________________________ 3. What are some of the types of body language mentioned? ___________________________________________________ 4. Name two ways we show we are actively listening. ___________________________________________________ ___________________________________________________ 145