General English Level 2 GELEV2 Unit 03 Topic 04.doc LANGUAGE FOCUS 04 Making a booking Making a booking has six parts. 1. Saying what you want Jessica and the sales assistant say: Sales assistant: Good morning, Travel Gold, Sam speaking. Can I help you? Jessica: Yes, good morning. I'd like to book four return flights from Sydney to the Gold Coast, please. Jessica first says hello and then says what she wants or why she is calling. Look I'd like to I want to make a booking. see a doctor. book a table. ask about holidays to the Gold Coast. Examples 1. Good afternoon. I'd like to book 3 tickets for the concert. 2. Hello. I want to make a reservation for two. 3. Good morning. I'd like to make an appointment to see Dr Brown. 4. Good evening. I'd like to ask about prices for tickets to Japan. 2. Talking about time Jessica and the sales assistant say: Sales assistant: ... And when do you want to travel? Jessica: Well, we want to leave Sydney on Friday the 24th of August and return on Sunday the 26th. Sales assistant: What time do you want to depart Sydney? Next Jessica tells the sales assistant when she wants to travel. Examples 1. I want to book tickets for Friday, the 29th of July. 2. I'd like to make the reservation for Saturday night at 7pm. 3. Can I have an appointment this afternoon? 4. I'd like to go at the end of September. 106 QUESTLANGUAGE