General English Level 2 Version 2.1 © 2004 acl Pty Ltd GELEV2 Unit 04 Topic 02.doc  PRACTICE 05 Making a complaint Put the following words in the correct order to make a complaint. Example please music very noisy could turn the you down it’s Answer: Could you please turn down the music it’s very noisy 1. my dirty is excuse me _____ _____, _____ glass _____ _____. 2. but didn’t a I order sorry _____ _____ _____ _____ _____ _____hamburger. 3. I have a afraid don’t I’m _____ _____ _____ _____ _____ _____knife. 4. this excuse I done well me steak rare but it ordered is _____ _____, _____ _____ steak _____ _____. _____ _____ _____ _____ _____. DICTATION Listen to your teacher’s instructions.  SPEAKING 06 Making a complaint Here are some people making complaints in a restaurant. 1. Listen to your recording. 2. Practise saying each line. 1. Customer: Errrr excuse me waiter. Waiter: Yes madam. Customer: I ordered chicken but I got prawns. Waiter: I’m very sorry. I’ll fix that immediately. 130 QUESTLANGUAGE