General English Level 2 Version 2.1 © 2004 acl Pty Ltd GELEV2 Unit 04 Topic 02.doc 2. Customer: I’m sorry, I asked for a bottle of wine 20 minutes ago. Waiter: I’ll get that immediately. Customer: Could you also bring me a glass of water? Waiter: Of course. Can I get you anything else? Customer: No. That’s all thanks. 3. Waiter: Are you happy with your meal? Customer: Umm actually no. My food is a bit cold and my glass is dirty. Waiter: Oh! I apologise for that. Here’s another glass. I’ll take your meal back to the kitchen. Customer: That would be great. 4. Customer: Err … excuse me. It’s cold here. Could we move to another table? Waiter: Certainly. Hmm. You are very close to the door. How about that table near the window? Customer: Mmmm OK, thanks. That looks much better. Waiter: Let me help you move. GAME - Cards Now practice making complaints with your classmates. 1. Read the card. 2. Make a 5-6 line dialogue with the person on your left. 3. Remember to make polite complaints. For example. Your classmate is always talking. You can’t hear anything. A: Excuse me. B: Yes A: Could you be quiet please. I can’t hear what the teacher is saying. B: I’m sorry! I didn’t realise. A: That’s OK. 131 QUESTLANGUAGE