General English Level 5 GELEV5 Unit 03 Topic 01.doc 2. What happened? Mathew and the operator say: Operator 2: Police Service. May I help you? Mathew: Hello? A woman's been attacked! When Mathew gets the service he wants, he first says what has happened: "A woman's been attacked!" We usually start by giving information about what has happened. 3. What is the current situation? Mathew and the operator say: Operator 2: OK. Has she been injured? Mathew: Umm, I think so. She's lying on the ground and she isn't moving. I think she's hit her head. Operator 2: OK. And is her attacker still at the scene? Mathew: No, he has run off. He stole her bag. Next the operator asks Mathew what is happening at the time of the call: "Has she been injured?" "Is her attacker still at the scene?". After we say what has happened, it is important to give information about what is happening at the time of the call - the current situation. 4. Where? Mathew and the operator say: Operator 2: OK. Can you give me the location? Mathew: Yes, it's Steel Park, Epping. It's on the corner of Livingstone and Jacob Streets. Mathew tells the operator where the woman is. We need to say where the emergency is. It helps the Emergency Services if you say the nearest landmark; for example, a street corner, a river, a supermarket. 5. Your personal details. Mathew and the operator say: Operator 2: Right. And can I have your name, please? Mathew: Yes, it's Mathew Barker, B-A-R-K-E-R. Operator 2: OK. And your address, please? Mathew: It's Unit 5/ 386 Livingstone Road, Epping. Mathew gives the operator his personal details - his full name and address. The operator will ask you for your personal details. You do not have to give this information, but it might help the emergency service. 85 QUESTLANGUAGE