General English Level 5 GELEV5 Unit 03 Topic 01.doc Information The most important thing to remember when you call Emergency Services is to stay calm and speak CLEARLY. Examples Listen to the examples. 1. John calls the fire brigade. Operator 1: Emergency Services. May I help you? John: Fire Brigade, please. Operator 2: Fire Brigade. May I help you? John: Yes, there's a house on fire. Operator 2: Right. Do you know if anyone's in the house? John: No, I don't know. I don't think so. Operator 2: OK. Can you tell me the location of the house? John: It's Elm Street - I'm not sure about the number, but it's opposite a school. The nearest corner is Burnie Street. Operator 2: OK. Can I have your name and address, please? John: Yes, it's John … 2. Sarah calls the ambulance. Operator 1: Emergency Services. Sarah: Ambulance, please. Operator 2: Ambulance. May I help you? Sarah: Yes, there's been a car accident. Operator 2: OK. Is anybody injured? Sarah: Yes, two women, in one of the cars. Operator 2: OK. Are the women still in the car? Sarah: Yes. They can't get out. Operator 2: Right. Can you give me the location of the accident? Sarah: Pine Street, Campsie. It's near the corner of Chester Road. Operator 2: OK. Can I have your name and address, please? Sarah: It's Sarah … 86 QUESTLANGUAGE