General English Level 6 Version 2.1 © 2004 acl Pty Ltd GELEV6 Unit 05 Topic 01.doc UNIT 05 Business matters TOPIC 01 A complaint  LISTENING 01 Mr Taylor’s telephone call Roger Taylor is a client of HPK Electronics. He is not happy with the service he has received. He rings to speak to Carol Sampson, the Office Manager. Listen to their conversation. Dictionary to assure Vocabulary on the verge of leaving I was nearly going to leave but I didn't. getting in the way of his lunch interrupting his lunch to back someone up give someone support body language facial expressions and body movements showing what you think and feel LISTENING Cloze Alex: Good morning. HPK Electronics. Mr Taylor: Yes, good morning. I'd like to speak to the ______ ______. 1 Alex: Uh huh. One minute. Carol: Hello. Carol Sampson speaking. Mr Taylor: Good morning, Carol., Roger Taylor here. Carol: Good morning, Mr Taylor. How may I help you? Mr Taylor: Well, as a ______ _____ _____ 2 , I've rung to complain about a few things. 138