General English Level 6 Version 2.1 © 2004 acl Pty Ltd GELEV6 Unit 05 Topic 01.doc Carol: Oh, dear. I hope it's something we can ______ 3. What's happened? Mr Taylor: Well, I couldn't find my copy of your latest ______ _______ 4 . So last Thursday I came into the office to get another copy. Carol: Uh huh. Mr Taylor: Firstly, there was no one at ________ 5 , so I had to ring the bell. I really had to wait quite a while. I was on the verge of leaving, when your receptionist appeared, eating his lunch. He just said, "Yes?" He was very rude - it was as if I was getting in the way of his lunch! Carol: Oh. Mr Taylor: I then asked if I could have a copy of the product catalogue and he said there were none left! I asked when they were available and he said, "Don't know." I mean, really! Don't you value ______ ______ 6 ? Carol: I can _______ 7 you that we do, Mr Taylor. I can't understand why Alex has behaved in this way. Maybe he was very busy. Mr Taylor: Well, he certainly didn't look busy - quite the ________ 8 ! He looked like he had all the time in the world. Carol: Oh, I see. I do __________ 9 , Mr Taylor. Mr Taylor: Oh, and another thing - he never made _______ _______ 10 , not once! I really feel I deserve better than this after all my years with you! Carol: Absolutely, Mr Taylor. I quite agree. I'm sorry you have been put in this _________ 11 . Let's go over everything that has happened. You said, firstly, there was no one at reception, and then you had to wait a long time. Mr Taylor: That's right. Carol: And when our receptionist finally appeared, he was eating his lunch. Then, he was rude to you and _________ 12 with your request for a catalogue. On top of all that, his body language indicated he was not really interested in your problem. Mr Taylor: Right. 139