General English Level 6 Version 2.1 © 2004 acl Pty Ltd GELEV6 Unit 05 Topic 01.doc David: OK, well, firstly the CD drawer opens and closes too quickly - it's really annoying. The sound is also bad, and the Rewind button doesn't work. Shop assistant: OK, well, I can put that in for repair for you and it should be back in about three weeks. David: Three weeks? I'm sorry, but that is completely unacceptable. It was a new CD player. It should have worked. Shop assistant: Yes, I see what you mean. How about I talk to my manager and see if I can give you another CD player? Or would you prefer a refund? David: I'd like another CD player - as long as it's not the same brand! SPEAKING Complaints Now it’s time to practise complaining. Your teacher will give you some cards. 1. Player one should turn the first card over. 2. Make a complaint to another person in the group. Make the dialogue at least 7-8 lines long. 3. Try to use the language you have learnt in this unit. 4. Remember to make your complaints polite or the other person won’t want to help you! 148