General English Level 6 Version 2.1 © 2004 acl Pty Ltd GELEV6 Unit 05 Topic 02.doc  LANGUAGE FOCUS 02 Letters of complaint When we write letters of complaint we write in a polite, business-like manner. We explain the problem and request the action we want taken. Roger Taylor writes: Dear Mrs Sampson When we write letters of complaint we use the appropriate salutation (greeting). Roger knows the name and title of the person he is writing to, so he uses these. When we don't know this, we write Dear Sir/Madam. Ms Carol Sampson Office Manager HPK Electronics 24 Williams Street Sydney 2000 12 Bank Street Paynseville 2306 Roger Taylor puts the name and the position of the person he’s writing to and the company’s address on the left of the letter, above the salutation. Roger Taylor puts his own address at the top left, above the company’s address. We sometimes put it at the top right. We write the date after our own address. After addressing the letter, we write our points clearly in paragraphs. We write in a polite and business-like manner. Roger Taylor writes: I'm writing to complain about the lack of service at your head office. We begin a letter of complaint by stating clearly and politely what the problem is. We don't write in an angry way. We often begin with I'm writing to complain about + the problem or I wish to complain about + the problem. Look I am writing wish to complain about the quality of your products. 151