General English Level 6 Version 2.1 © 2004 acl Pty Ltd GELEV6 Unit 05 Topic 02.doc 12 Bank Street Paynesville 2306 27/01/2002 Ms Carol Sampson Office Manager HPK Electronics Level 2 24 York Street Sydney 2000 Dear Ms Sampson, I'm writing to complain about the lack of service at your head office. I visited the office last Thursday, January 23, to pick up a copy of your product catalogue and was very disappointed with the service I received. Firstly, there was no one at the reception desk and I had to ring the bell to get someone's attention. Secondly, when I finally did get your receptionist's attention, he was very rude! I was made to feel as if I was interrupting him. And his manner was very casual, as if he didn't care at all. Thirdly, when I requested a copy of your product catalogue, he said there weren’t any left! When I asked when they would be available, he informed me that he didn't know. Finally, I still haven't received a copy of the catalogue I requested. The lack of service I received at your office is unacceptable. I have been a customer of yours for a long time now and expect to be treated with more respect and courtesy. I demand an explanation of this behaviour from the company as well as a formal apology from the receptionist himself. Also, I would like a copy of the catalogue mailed to me immediately. If you are serious about client relations you will attend to this matter immediately. Yours sincerely, Roger Taylor 150