General English Level 6 Version 2.1 © 2004 acl Pty Ltd GELEV6 Unit 05 Topic 02.doc  PRACTICE 03 Letters of complaint Here is another letter of complaint, this time from Mr Wilson. 1. Look at the body of Mr. Wilson’s letter. Some parts are missing. 2. Look at the words and phrases following the letter. 3. Write the correct words and phrases in the spaces in the letter. __________________ ___________________________ the lack of service at your Sydney store. I visited the store last Thursday, January 23 to pick up some equipment I had ordered and was ______________________ the service I received. ________________ there was no one at the service counter and I had to knock on the staff door to get someone’s attention. Secondly, when I finally did get your staff person’s attention, he was extremely rude! He made me feel as if I was interrupting him. And his manner was very casual, as if he didn’t care at all. _________________ when I requested the order, he said it was not in yet! When I asked when it might be coming in, he told me that he didn’t know. _________________ I still haven’t received the order. This lack of service is completely unacceptable. I have been a customer of yours for many, many years and expect to be treated accordingly. ____________________ an explanation for this poor service from you and a formal apology from your staff member. Also, ______________ my order immediately. If you are serious about your client relations you will ________________________. __________________________________ Raymond Wilson 153