General English Level 6 Version 2.1 © 2004 acl Pty Ltd GELEV6 Unit 05 Topic 02.doc Missing words and phrases: I demand I’m writing to complain about Dear Madam firstly finally very disappointed with I would like thirdly attend to this matter immediately Yours sincerely  READING 04 Mr Taylor’s letter - task 1. Look at the questions. 2. Read Mr Taylor’s letter again. 3. Choose the correct answer. There can be more that one correct answer. 1. The tone of a letter of complaint should be  a) informal.  b) polite and chatty.  c) polite and businesslike. 2. When we write a letter of complaint, we should write  a) angrily.  b) clearly.  c) casually. 3. To begin a letter of complaint, we can write ... (You can choose more than one answer.)  a) I’m writing to complain about…  b) Just letting you know…  c) I wish to complain about… 4. We can order a letter of complaint ... (You can choose more than one answer.)  a) by using paragraphs.  b) by using “firstly”, “secondly”, “thirdly” etc.  c) by using polite language. 5. We can sign off a letter of complaint with  a) Yours truthfully  b) Yours sincerely  c) Yours truly 6. The address of the company you are writing to should be put  a) at the right of the letter, near the top.  b) at the left of the letter, near the top.  c) at the top left of the letter above the salutation (e.g. Dear Sir). 7. When we state what action we want taken, we can write ... (You can choose more than one answer.)  a) Fix this problem now  b) "I would like ..." and the action we want taken.  c) "I demand ..." and the action we want taken. 154