General English Level 6 Version 2.1 © 2004 acl Pty Ltd GELEV6 Unit 05 Topic 02.doc SEQUENCING 1. Read the strips your teacher gives you. 2. Put them in the correct order. WRITING 05 Writing a letter of complaint See if you can improve Mr Jenkins' letter of complaint. 1. Read the letter of complaint below. It is badly written and has some mistakes in the layout. 2. Read Mr Taylor’s letter again. 3. Re-write Mr Jenkin’s letter below. 4. Use Mr Taylor’s letter as a guide. 28/10/2001 John Henry Office Manager PCP Plastics Paynesville 2043 Dear John, I'm really angry about something that happened when I rang your office. Someone answered and then said she was the office assistant and would get the manager. But I was put on hold for a really, really long time. And then after that when someone did answer they hung up on me. When I called back it was no better. The same girl answered and said "Yeah, What do you want?" But that's not all. Then she went to get the manager again and put some really loud rock music on the phone. What kind of an office are you running? What I really want is for that girl to apologise to me. And I want a written explanation from you, the manager, right now. 111 Pine Street Paynesville 2043 Yours sincerely, Douglas Jenkins 155